Financially Backed Enterprise SLA

99.99% Service Level Agreement

Enterprise Reliability for High-Availability Workloads

1. Coverage & Network Uptime Commitment

CloudHosts guarantees that our core network routing, power feeds, and hypervisor clusters will maintain at least 99.99% availability in any given calendar month. This is achieved via dual redundant BGP uplinks, 2N UPS battery protection, and on-site diesel generator backup at our London Docklands, Slough, and Manchester facilities.

2. Service Credit Schedule

Monthly Uptime Range	Service Credit Applied
99.90% – 99.98%	10% Credit of Monthly Fee
99.00% – 99.89%	25% Credit of Monthly Fee
Below 99.00%	100% Credit of Monthly Fee

3. Claims Process

To submit an SLA credit request, open a ticket within 14 calendar days of the event in the WHMCS Client Area citing the affected IP address and duration.

100% NVMe Storage

Lightning-fast Gen4 NVMe arrays across all datacentres.

CloudLinux LVE Limits

Guaranteed RAM & CPU per account. No noisy neighbour slowdowns.

Free AutoSSL & Backups

Automated SSL certificates and daily snapshots included free.

24/7/365 London NOC

UK support engineers ready on ticket & live chat with sub-10m SLA.